What keeps ndis providers owners up at night
Price caps vs rising wages
NDIS price limits don't always move in step with award, super and payroll costs. Margin can disappear in a single review.
Utilisation is everything
Travel, cancellations and admin time decide whether a support hour is profitable.
Claims cash flow
Payroll goes out weekly or fortnightly, and claims come in later. Forecast the gap.
Compliance cost of growth
Registration, audits and quality systems need to be priced into expansion plans.
The KPIs your CFO should report
| KPI | Why it matters |
|---|---|
| Margin per support hour | After wages, on-costs and travel |
| Staff utilisation | Billable vs paid hours |
| Claims lag (days) | Delivery to payment |
| Cancellation & non-billable time | Leakage |
| Participant concentration | Revenue risk |
| Cash weeks of cover | Buffer for payroll |
All of these appear live in CFOAvatar, your AI CFO dashboard.
Ask CFOAvatar: sample questions
Run the numbers
How CFOSurge works with you
One of our Australian CPA partners owns your relationship, leads board and investor conversations, and signs off the advice that matters.
Experienced CFOs and analysts with Big Four and Fortune 500 backgrounds build your forecasts, reporting and models, working to Australian business hours.
Connects to your accounting software and watches cash, margin, debtors and KPIs every day. It answers questions 24/7 and flags risks before month-end.
Frequently asked questions
How do NDIS providers improve margin?
Measure margin per support hour by service type, cut non-billable time, manage cancellations to the rules, and match rostering to demand.
Can a CFO help when NDIS prices change?
Yes. We model each pricing update against your wage and on-cost base and recommend service-mix changes.
Do you work with providers in Geelong?
Yes. We work with NDIS providers across Australia, including Geelong, home of the NDIA's national office.
What does an NDIS CFO cost?
From A$1,500 a month for AI CFO Essentials.